At KeyCase, we are committed to providing high-quality education and training. We aim to deliver the best learning experience for all our students, but due to the nature of our services, we have specific guidelines regarding refunds.

1. Non-Refundable Digital Services

All of our services, including online courses, learning resources, educational materials, and any other downloadable or digital content, are non-refundable. Once access has been granted to the course material or any part of the service, it is considered delivered. Since the content cannot be returned or resold, we are unable to offer a refund for digital services.

This applies to all courses, workshops, webinars, and resources available for purchase through KeyCase. By purchasing or enrolling in any of our courses, you acknowledge and accept this non-refundable policy.

2. Exception for Technical Issues or Errors

In rare cases where a technical issue prevents you from accessing your course or educational materials, we will make every effort to resolve the issue promptly. If we are unable to provide access to the purchased services due to a technical error on our part, we will work with you to find an appropriate solution, which may include an extension of your course access or other alternatives. In such cases, refunds may be considered on a case-by-case basis.

3. Change of Mind or Inability to Access Content

Please note that we do not offer refunds for a change of mind, inability to access content due to personal issues, or any other reason unrelated to technical failure on our platform. We strongly recommend that you review the course details, syllabus, and any available preview content before making a purchase to ensure the course aligns with your learning goals.

4. Customer Support

If you experience any issues accessing your purchased services, please reach out to our customer support team immediately. We are here to assist you with any technical issues or questions you may have regarding your course materials. You can contact our support team via email at [Support Email] or through our online contact form.

5. Refund Process for Unused Services (If Applicable)

In rare circumstances where a course or service is pre-purchased but not yet accessed, and where KeyCase has made a specific exception, a refund may be provided. Refunds for unused services are subject to approval and will be handled based on the individual circumstances of each request.

6. Agreement to Terms

By making a purchase or enrolling in any of our online courses, you agree to the terms of this refund policy. You acknowledge that digital services provided by KeyCase are non-refundable, and any refund requests must comply with the exceptions outlined above.

7. Changes to the Refund Policy

We reserve the right to update or modify this refund policy at any time. Any changes to the policy will be communicated via email or through our website. It is your responsibility to review this policy periodically for any updates.